General terms and conditions

We would like to inform you that by using the website available at www.szallashelyszakerto.hu as an interested party, you declare that you know and accept the following provisions of the Ptk. (2013. / V.) 6:77-6:81§ general contract conditions.

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If you wish to become a user of our website, please read the General Terms and Conditions carefully and only use our services if you agree with all of their points and consider them binding on you.

Further general terms and conditions related to booking can be found below.

This document is concluded exclusively in electronic form. The contract governed by the following conditions is the Ptk. is considered a contract concluded between persons who are absent.

The Operators:

Name: Kiss Renáta e.v.

Address: 8380, Hévíz, Park u. 56.

Tax number: 55302405-1-40

Phone: +36303386857

E-mail: info@szallashelyszakerto , szallashelyszakerto@gmail.com

Name: Mészárosné Kiss Hajnalka e.v.

Address: 8380, Hévíz, Veres P. u. 32.

Tax number: 61595718-1-40

Phone: +36306010293

E-mail: info@szallashelyszakerto , szallashelyszakerto@gmail.com

The website: www.szallashelyszakerto.hu
Contract language: Hungarian
E-mail: szallashelyszakerto@gmail.com
 

The main activities of our website:

Accommodation operation, real estate brokerage

General operation and features of our website:

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• Our website uses cookies, which facilitate the use of the website. The website uses Google cookies to provide services and analyze traffic. In addition, Google can also access the usage data. By using this website, you accept the use of cookies. You can read more about cookies under the heading Cookies and Analytics.

• We do not collect or store personal data on the website.

• Our customers and visitors cannot post comments, posts or comments on parts of the website, sub-pages, next to or under images or textual content.

• There is no webshop on our website, so online shopping is not possible.

• Contact is only possible by phone, e-mail or using the contact form or booking engine. The data sent via email or via the contact form will be stored in our e-mail account for a maximum of 1 year without a contract, after which they will be deleted. If you have not entered into a contract with us, but would like to delete your data first, send us an email to this email address requesting the immediate deletion of your data: szallashelyszakerto@gmail.com  The data sent via the booking engine is handled as specified in the Data Management Information. 

• The Operators treat the personal data provided during the use of the website as confidential and do not disclose it to third parties.

• You can read more about data management in the Data Management Information.

References and links

The Operator has no influence on the design and content of material owned by third parties linked or referred to on its websites.

Copyright

          The layout of the web pages, the diagrams, images and logos used, as well as the collection of individual contributions, are protected by copyright. The copying or use of any objects in other electronic or printed publications, such as diagrams, images or texts, is not permitted without the consent of the Operator.

Cookies

           When you visit our websites, a repeating cookie (a small text file) is created and saved on your computer's hard drive. A cookie allows us to recognize you when you visit our website, making it easier for you to browse the site and personalize your online experience.

Analytics

           We use a website analytics tool that creates a series of data and tracks how our visitors use our website. When you visit our website, we create cookies with the aim of recording what you search for on our website and to obtain non-personally identifiable information about it. This tool helps us improve your online experience and enhance the user-friendliness of our website. We never use it to collect personal information. Most browsers automatically accept these cookies, but you can delete them or reject them automatically. As all browsers are different, please select the “Help” heading in your browser toolbar to find out how to set your cookie preferences. However, you may not be able to use certain features on our website if you choose not to accept cookies.

Use of email or contact form:

• Our email addresses or the contact form on the website are only used to facilitate contact and quotation requests.

• Our website does not store the data provided in e-mail or on the contact form, it is only forwarded to our central e-mail address.

• The data sent will be used exclusively for contact.

• If no contract is concluded within a maximum of 1 year after the quotation request, the previously sent data will be deleted.

Pricing:

• When operating accommodation, the Operator does not work with fixed package prices, it prepares an individual price for its customers for each order. To establish the prices, he prepares a needs survey, based on which he sends a personalized price offer.

• In the case of short-term sales of accommodation, the Operator publishes the current prices for each accommodation on the website. Instant booking is possible using the booking engine. You can read more information about prices, discounts and booking conditions below.

 Referral of operated accommodation:

• The Operator reserves the right to use the operated accommodation as its own reference in the following media:

Facebook

Instagram

Google 

In advertisements for advertising purposes

Right of withdrawal:

• After concluding a contract, our client has the right to withdraw from it in accordance with the provisions of the contract. In case of cancellation, the contract can only be canceled in writing by sending an email to our company's central email address: szallashelyszakerto@gmail.com

Handling of complaints:

• The Operator prepares a record of the complaint and keeps the complaint, together with the response, for five years from the date of recording. Our company examines the complaint received within 30 days of its receipt and gives a meaningful response. If our company gives a negative response to a complaint, it will give reasons in writing. Legal disputes arising from the contract concluded with our company can primarily be handled peacefully, by agreement between the parties, or before the competent consumer protection authority according to the consumer's place of residence. If these do not lead to a result, the parties will have to go to court.

Other provisions

• In matters not regulated in these general terms and conditions, the Ptk (2013/V.), in the case of consumer contracts, the provisions of Government Decree 45/2014 on contracts concluded between absentees are the governing rules.

General terms and conditions for accommodation bookings:

1. The Service Provider/s are parties in a contractual relationship with the Operator, who have an NTAK registration number, and who perform accommodation service activities. The NTAK registration number of the accommodations can be found on a separate subpage of each accommodation. The Operator is a party acting on behalf of the Service Provider.

2. General rules

2.1. These terms and conditions regulate the use of accommodation and services operated by the Service Provider, sold and operated by the Operator, listed on the website.

2.2. Special, unique conditions do not constitute part of the indicated General Business Terms and Conditions, but do not exclude drawing up special agreements with tour operators, organisers, from time to time with conditions adjusting to the type of the business.

3. Contracting party

3.1. The services provided by the Service provider, sold and operated by the Operator are used by the Guest.

3.2. In the event if an order for services is placed directly with the Operater, the Guest is qualified by the Contracting party. The Service provider and the Guest jointly – if the terms and conditions are met – become contracting parties (hereinafter Parties).

3.3. In the event if an order for services is placed with the Service provider by an additional party commissioned by the Guest (hereinafter Agent) the terms and conditions of the cooperation shall be regulated by the contract concluded between the Service provider and the Agent. In this case neither the Service Provider nor the Operator is not obliged to examine if the representation of the Guest by the third party is lawful.

3.4. With regard to the health security risks of the activity, the Supplier and the Operator can provide the services only in case the Guest gives his or her name and address before the use of the service to the Operator.

4. The contract, the reservation, modifications, obligation for notification

4.1. Upon written or verbal inquiry by the Guest, the Operator makes an offer. If no order is placed within 24 hours of sending the offer, the obligation for the offer ceases to be binding.

4.2. A contract is created by the confirmation of the Guest's written or oral reservation by the Operator, sent in writing on behalf of the Service Provider, and is therefore considered a written contract. Any booking, agreement, modification or the confirmation of these by the Operator are not qualified as contracts.

4.3. The Contract on the use of accommodation-services is concluded for a definite period of time.

• If the Guest checks out prior to the end of the definite period of time, the Service provider is entitled to the full value of the service set down in the Contract. The Operator is entitled to sell the free room before the contracted period of stay.

• The Operator needs to previously approve any extension of the use of the accommodation-service that is initiated by the Guest.

In this case the Service provider may request the payment of the fee of the already provided services.

4.4. The Contract can only be modified and/or complemented by a written agreement signed by the Parties.

5. Terms of cancellation

5.1. Unless otherwise determined by the Operator in its offer, the accommodation- service can be canceled without a penalty payment obligation till 2 p.m. local time on the 14th day before of arrival.

• If Contracting party has not ensured the use of the accommodation-services by advance payment, credit card guarantee, or any other contractual way, the Service provider’s obligation for providing services shall cease after 2 p.m. local time on the 14th day before of arrival.

• If the Contracting party has ensured the use of the accommodation-services by advance payment, credit card guarantee, or any other contractual way but does not check in till midnight local time on the day of arrival and does not inform the Service provider about the late arrival, the Service provider shall charge a fees set in the contract but at least one night’s accommodation rate as a penalty. In this case the accommodation is reserved for the Contracting party till 12:00 following the arrival day, after which date the obligation of the Service provider for rendering services shall cease.

5.2. In case of reservation of products with special terms, group arrivals or events, the Service provider shall establish different terms set down in an individual Agreement.

5.3. Reimbursement: In the event of cancellation of the service by the Contracting Party, the Service Provider will refund the amount of the advance paid in accordance with the cancellation conditions exclusively by bank transfer, or in the case of payment by SZÉP card, by transfer back to the SZÉP card. The Service provider has 30 days to carry out the transfer.

6. Rates

6.1. The prices of accommodation sold by the Operator are displayed on the website.

6.2. The Operator reserves the right to change its published rates without prior notification.

6.3. When publishing its rates the Operator shall indicate the tax content of the rates (VAT, Local Tax) valid at the time of the offer in line with the regulations of the law. The Service provider shall transfer all surplus burdens arising from the amendment of the prevailing tax law (VAT, Local Tax) to the Contracting party following notification thereof.

6.4. You will find discounts, special rates and offers at www.szallashelyszakerto.hu

7. Payment terms, guarantee

7.1. The Service Provider claims the consideration for the services provided to the Contracting Party no later than before the use, by the payment deadline specified during the reservation, but may also offer delayed payment within the framework of a unique agreement.

7.2. In order to guarantee the use of the service in accordance with the Agreement and the settlement of the consideration, the Operator may request an advance payment for a part of the amount to be paid or the entire amount. The Amount must be paid to the Service provider.

7.3. The invoice of the Contracting Party is issued in HUF and may be settled in HUF. In addition to HUF, the Service Provider accepts EUR only for the purpose of invoice settlement in cases where it is/was not possible to pay by HUF transfer or bank card. In this case, the EUR amount is determined at the foreign exchange selling rate of the Service Provider’s account-holding Bank valid on the day of the Guest’s checkout. 

The Service Provider accepts a cash money-saving payment instrument, Széchenyi Pihenő Card. In the event of a reservation, it is recommended that the Contracting Party clarify the possibility of payment by the chosen cash money-saving payment instrument.

7.4. The costs related to the use of any payment method shall be borne by the Contracting Party and its SZÉP card/credit card.

8. Terms and conditions of using the hotel services

8.1. The Guest can check in on the day of arrival after 2 p.m., and is requested to check out on the departure day before 10 a.m., except in the cases if the Service provider allows to avail the Guest of an Early check in, or Late check out according to a prior agreement. The Service Provider is entitled to a fee for earlier arrival or later departure.

9. Digital document scanner and VIZA system

In accordance with current legislation, the presentation of a personal identification card with a photo (EU ID card or passport) at the reception upon arrival by the person wishing to use the accommodation service is a prerequisite for check-in and reservation, as well as the recording of the document with the digital document scanner by the accommodation provider. All guests, from December 31, 2023 also children under 14 years, must present a valid passport upon arrival. 

Under current legislation, in case the guest does not present the passport with a photo upon arrival, the accommodation provider, the Operator must refuse accommodation. The accommodation provider is obliged to provide data to the Guest Information Closed Database System (VIZA) from September 1, 2021.

In the event of a stay refused based on the law, the Service Provider claims the advance payment, cancellation or modification amount included in the booking confirmation.

More information about the VIZA system can be found on the website under the VIZA section

10. Pets

10.1.Pets may only be brought into the Service Provider's accommodation in exceptional cases, after prior separate consultation, and may be kept under the supervision of the Guest. The Operator may charge a fee for the pet.

10.2. The Guest is fully responsible for the damage caused by the pet, and is obliged to pay the possible extra cleaning fee on the spot, the amount of which fee is also determined by the respective Operator. 

1. Rejecting the performance of the Contract, ceasing of the obligation to provide services

11.1. The Operator is authorized on behalf of the Service Provider is entitled to withdraw from the Contract on providing accommodation-service without delay, and reject rendering the services if:

• the Guest does not use the room or the building rendered for his use properly,

• the Guest does not observe the security and order of the accommodation place, behaves with the employees in an objectionable rough manner, is under the influence of alcohol or drugs and displays a menacing, offensive or otherwise unacceptable conduct,

• the Guest has a contagious disease,

• the Contracting party does not meet his/her advance payment obligation till the set deadline

11.2. In the event if the Contract between the parties is not performed due to “vis major” the Contract expires.

12. Guarantee for accommodation

12.1. The Service Provider is obliged to provide the services included in the Contract, at the price confirmed therein, for the period stipulated therein - or to offer compensation until the obstruction ceases.

12.2. If the Service Provider fulfills these obligations in full, or if the Guest has accepted the compensation offered to her, the Contracting Party may not make a subsequent claim for compensation.

13. Disease or death of the Guest

13.1. If the Guest falls ill or dies the Service provider will require a cost compensation from the dependent, heir or person settling his/her accounts, for the possible medical costs, the value of services used prior to the death and the incidental damages done to the equipment and furniture in the hotel related to the disease/death.

14. Rights of the Contracting party

14.1. Pursuant to the Contract the Guest is entitled to the proper use of the ordered room and establishments of the accommodation place that belong to the usual service sphere, and are not under the effect of special conditions.

14.2. The Guest may complain about the performance of the services provided by the Service provider during his/her stay at the accommodation place. The Operator obliged during this period to handle complaints justifiably sent to him in writing (or minuted by him).

14.3. Any right of the Guest for complaint terminates after departing from the accommodation place.

15. Obligations of the Contracting party

15.1. The Contracting party is obliged to settle the value of the contractually ordered services until the date and with the method laid down in the Contract.

15.2. The Guest ensures that children under the age of 14 belonging to his responsibility shall stay in the hotel of the service provider only under adult supervision. The parents are fully responsible for the damages caused by the children belonging to them. The children under the the age of 14 are not allowed to visit any thermal pools and saunas of the Service provider due to health issues. The responsibility of supervision belongs to the parents in this respect.

16. Compensation liability of the Contracting party

The Guest shall be held liable for all damages and inconvenience suffered by the Service provider or a third person out of the fault of the Guest, his escort or any person(s) belonging to his responsibility. The Guest is liable to pay for the damage caused to the Supplier. This liability remains to be in effect even if the aggrieved has the right to claim compensation of his damages directly from the Service provider.

17. Rights of the Service provider

In the event if the Guest does not live up to his fee payment obligation related to the used or contractually ordered but not used services carrying a penalty, the Service provider – to ensure his claim – has a right of pledge on the Guest’s personal belongings he has taken with him to the hotel.

18. Obligations of the Service provider

18.1. The Guest uses the accommodation service at her/his own risk and uses the equipment at her own risk.

18.2.1. The Operator and the Service Provider are not responsible for the loss, destruction or damage of belongings of the occupying Guest.

18.2.2 The Operator and the Service Provider are not responsible for the vehicles in the Service Provider's parking lot, for any damage caused to them, or for valuables left in the vehicle.

21. Secrecy

In the course of performing its contractual obligations the Service provider and Operator is obliged to act in line with the Act LXIII. of 1992 on the Protection of Personal Data and the Disclosure of Information of Public Interest and the legal provisions related to data protection – and if the Contracting party has informed the Service provider and Operator thereof – the related internal regulations of the Contracting party.

22. Vis major

Any reason or circumstance (e.g.: war, fire, flood, rigours of weather, power shortage, strike) beyond the control of the party (vis major), excuses any party from performing the obligations set in the Contract until this reason or circumstance exists. Parties agree to do everything in their power to limit the possibility of these reasons or circumstances occurring to the minimum and to remedy the damage or delay caused by them as soon as possible.

23. Jurisdiction, governing law

To the legal relationship between the Service provider and the Contracting party provisions of the Hungarian Civil Code shall apply. In any legal dispute arising from the service contract, the court authorized at the location where the services are provided is declared to have competence in handling the issue.

24. Website

24.6. Sign in for the newsletter
If you sign in for the newsletter, by voluntarily providing your name and address, the user contributes to the Operator send electronic mail. The Operator ensures that the user can sign out by sending a resignation application to the szallashelyszakerto@gmail.com e-mail address.

2023.11.09.